Fair Use Policy

1. Onboarding & Setup

To ensure a smooth start, clients must provide:

• Branding materials (logos, fonts, colors, design elements).
• Content guidelines, messaging preferences, and target audience details.
• Any specific requests for tone, style, or industry regulations.

Failure to provide the necessary information may result in delays.

Content Ownership & Rights: By providing content, images, or branding materials, clients affirm they have the rights or permissions to use and distribute them. Clients retain full ownership and are responsible for compliance with copyright and licensing laws. We are not liable for misuse of third-party content.

• Clients will receive an onboarding meeting to review our process, goals, and expectations.
• White-label resellers will have a sync meeting for alignment.
• Clients must acknowledge pricing, timelines, and limitations discussed during onboarding.

Our services involve third-party platforms (e.g., Facebook, Instagram, LinkedIn), but we have no control over issues like disconnections, suspensions, or restrictions. Should access be restricted, we will continue creating content and store it in your dashboard. Clients should check accounts twice weekly for disconnections and notify us promptly.

• Clients must grant administrative access to social media accounts.
• If access changes (passwords, permissions), clients must notify us immediately.
• Content will be published as scheduled as long as we have access to at least one platform.

• Service begins upon signup, even if onboarding is incomplete.
• A free initial consultation is available (subject to change).
• Delays due to our team may adjust the billing date at our discretion, but delays caused by incomplete onboarding will not alter billing.

2. Content Creation Process

Our content creation process may use AI-generated text, images, or media. Clients must review and approve all materials to ensure alignment with their brand.

• Submit content requests via Basecamp, email, client portal, or form.
• Include all necessary details to prevent delays.
• Requests made outside business hours will be addressed the next business day.

• Videos will be created with a maximum length of 1 minute 30 seconds. (All reels count as three posts unless the client provides edited footage.)
• Longer videos requiring extensive editing must be submitted as a special request and may incur an additional fee.

3. Revisions & Approval Process

• Existing clients: Up to 5 revisions per batch.
• New clients: Up to 10 revisions on the first batch, 8 revisions on subsequent batches.
• Errors (typos, formatting mistakes) caused by us do not count toward revision limits.
• Minor edits (text changes, resizing, adjusting logos) are not counted toward the revision limit.

• Revisions will only be made within Canva.
• Requests requiring Photoshop, Illustrator, or other advanced tools will not be accepted.

Once a post is approved, no further revisions can be made unless an error was caused by our team.

4. Special Requests & Additional Services

Additional fees apply for:

• Non-social media graphic design (flyers, brochures, business cards).
• Long-form videos requiring extensive editing.
• Extra social media strategy consultations beyond the included scope.

• Our services include social media content creation.
• Services like paid ad management, engagement, or strategy consultations must be discussed separately.
• Major changes (brand redesign, new content strategy) will require separate onboarding.

5. Communication & Support Guidelines

• Requests and revisions will be addressed within 2–3 business days.
• Rush requests (e.g., same-day turnaround) may incur additional fees.
• Clients must provide feedback within 3 business days of receiving drafts.

• Social media strategy consultations are limited to two sessions (including onboarding). Additional sessions may require an extra fee.
• Customer or technical support meetings related to our systems can be accommodated.

6. Cancellations, Service Pauses & Payments

Clients must notify us at least 7 days before the next billing cycle to pause services.

Cancellations after content is created but before publication are not eligible for a refund.

• Payments are processed through our secure Stripe Billing Portal.
• Clients authorize us to charge the selected payment method for agreed-upon services.
• Recurring payments will be processed automatically unless canceled before the next billing cycle.
• Late fees may apply for overdue balances. Payments are non-refundable (see ToS §6).

7. Code of Conduct & Professionalism

• Clients must provide accurate details and review content before posting.
• Misinformation due to incorrect client-provided details will not be covered under the revision policy.

Unacceptable behavior includes:

• Abusive or aggressive language.
• Unreasonable demands outside the agreed scope.
• Harassment, threats, or discrimination.

• Clients who violate this policy will receive one warning.
• Continued violations may result in termination without refund.

8. Indemnity & Liability

• We are not liable for copyright claims related to client-provided materials.
• Our total liability is limited to the amounts you paid in the three (3) months immediately preceding the event, and we are not liable for indirect or consequential damages (see ToS §15).
• Non-payment may result in collections and credit reporting.

9. Amendments to this Policy

Operational updates may be effective upon posting; material pricing/plan changes for active subscriptions will be emailed at least 30 days before the next renewal (ToS §5).